D&H Academy | go to homepage

Brussels | Luxembourg | Paris

turning knowledge into competencies

IT Service Management

  • ITIL® Awareness (IT-010)

    ITIL® (IT Infrastructure Library) is the most widely accepted approach to IT service management. It provides a cohesive set of best practice guidance drawn from the public and private sectors around the...

    Read more

  • ITIL® Business Simulation (IT-020)

    In the context of ever-changing needs of the Business, constant and consistent alignment between both customers and service providers becomes a must. Continually provide and improve high service quality...

    Read more

  • ITIL® Foundation (IT-030)

    ITIL® (IT Infrastructure Library) is the most widely accepted approach to IT service management. It provides a cohesive set of best practice guidance drawn from the public and private sectors around the...

    Read more

  • ITIL® Capabilities Stream - Operational Support & Analysis (IT-040)

    The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within IT Service Management, intended...

    Read more

  • ITIL® Capabilities Stream - Release, Control & Validation (IT-050)

    The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within IT Service Management, intended...

    Read more

  • ITIL® Capabilities Stream - Service Offering & Agreement (IT-060)

    The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within IT Service Management, intended...

    Read more

  • ITIL® Capabilities Stream - Planning, Protection & Optimization (IT-070)

    The Service Capability series is focused on role-based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within IT Service Management, intended...

    Read more

  • ITIL® Service Lifecycle Stream - Service Strategy (IT-080)

    The Service Lifecycle series is focused on the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices...

    Read more

  • ITIL® Service Lifecycle Stream - Service Design (IT-090)

    The Service Lifecycle series is focused on the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices...

    Read more

  • ITIL® Service Lifecycle Stream - Service Transition (IT-100)

    The Service Lifecycle series is focused on the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices...

    Read more

  • ITIL® Service Lifecycle Stream - Service Operation (IT-110)

    The Service Lifecycle series is focused on the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices...

    Read more

  • ITIL® Service Lifecycle Stream - Continual Service Improvement (IT-120)

    The Service Lifecycle series is focused on the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices...

    Read more

  • ITIL® Managing Across the Lifecycle (IT-130)

    The Managing Across the Lifecycle course completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the...

    Read more

  • ITIL® Master (IT-140)

    The ITIL® Master Qualification is the highest level in the official ITIL® Qualification Scheme.

    To obtain the certificate the candidates must be able to explain and justify how they selected and...

    Read more

  • ISO-IEC 20000 Foundation (IT-255)

    ISO/IEC 20000 is the international standard for IT Service Management. It specifies and recommends an integrated set of processes that are aligned with and complementary to the IT Service Management approach...

    Read more

  • ISO-IEC 20000 Practitioner (IT-260)

    ISO/IEC 20000 is the international standard for IT Service Management. It specifies and recommends an integrated set of processes that are aligned with and complementary to the IT Service Management approach...

    Read more

  • ISO-IEC 20000 Auditor (IT-270)

    ISO/IEC 20000 is the international standard for IT Service Management. It specifies and recommends an integrated set of processes that are aligned with and complementary to the IT Service Management approach...

    Read more

Design and implementation Flockdesign Ronse