Business Alignment of Services
B2B Services Using SLA’s (SV-010)
Organizations must ensure that the services critical to their business performance are delivered at a constant level of quality and volume. Unfortunately, most issues can be related back to the lack of...
Effectively Measuring & Reporting Services (SV-040)
Customers are focused on the outcome of the services they use. They usually do not look into how the service is built and operated. A service provider organization must on the other hand make everything...