Cost of Services
Cost-Effectiveness Management (SV-020)
Customers expect organizations to deliver services of high value at the correct cost level. Organizations need therefore to carefully select the investments and operational efforts they are making to...
Return on Investment and Value for Money (SV-110)
Organizations must ensure profitability, but this alone is not enough. They must ensure that the right amount of resources has been consumed to produce a service or deliver a project. Some elements are...