D&H Academy | go to homepage

Brussels | Luxembourg | Paris

turning knowledge into competencies

Quality & Improvement Techniques

  • Business Process Modeling (supported by BPMN) (LM-070)   NEW

    Organizations have multiple interfaces with their suppliers, customers, and even their own internal departments. Identifying and defining where and how these interfaces interact with their business processes...

    Read more

  • Voice of the Customer (LM-080)   NEW

    Doing exactly what your customer requires and expects is a critical element in gaining competitive advantage. Therefore, you need to be able to listen constantly and precisely to your customer.


    Read more

  • Effective and Pragmatic Quality Management (LM-090)   NEW

    Quality just makes sense! No organization is deliberately offering defective products or services to its customers or accepting defective parts from a supplier. Quality needs therefore to be carefully...

    Read more

  • ADAPT®: Applying a Structured Approach to Change (LM-100)

    You can be a victim of change or the leader of change. Anyhow, the organization of today will not fit the needs of tomorrow anymore. Economic cycles, market changes, adapting regulations, volatility of...

    Read more

  • Organizational Maturity as Guide for Improvement (LM-110)   NEW

    If an organization does not strive for consistency, it may be destined for mediocrity. Organizational maturity models can be used to benchmark organizational performance, identify improvement opportunities...

    Read more

  • Managing Cultural Change (LM-120)   NEW

    Companies are facing continuous changes in their environment (market, customer, product portfolio, etc.) while it remains very difficult for most of them to manage their cultural change. Resistance to...

    Read more

  • Value Stream Management (LM-130)   NEW

    Organizations must carefully manage their product or service development to ensure value creation at each step. Identifying the net contribution of each actor, from suppliers to customers, will optimize...

    Read more

  • Competencies Planning as Change Tool (LM-140)   NEW

    Ultimately, organizations create value by the action of their people. It is tough and a constant challenge to have the right skills and competencies available in an organization: the needed skills can...

    Read more

Design and implementation Flockdesign Ronse