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turning knowledge into competencies

Increasing Value by a Service Strategy   NEW

Emphasizing on Difference which Creates Value


Little things makes the difference in clients’ perception of value. The structure of Western economies makes it hard to provide the best price, but you can still provide the best value. It is a matter of being able to identify what elements are critical to your clients and to adapt your processes consequently. In quite some cases, this goes even along with cost effectiveness.
This course aims at providing the participants with sound understanding and approach to identify most business value contributing attributes of their product or service. Furthermore, organizational and process analysis methods are provided to enable implementation of winning changes to fulfil business value expectations.

OBJECTIVES

 To develop a customer focused approach
 To identify the value and non-value adding components of a service
 To identify, define and make measurable a set of service attributes
 To select relevant service value indicators
 To enable implementation of process changes
 Establish an economical structure of reports

CONTENT

 The intangible nature of a service
 Understanding your value: how customers use your product / service
 Identifying the set of unique service attributes
 Identifying and implementing organizational change
 Cost-effectiveness approach
 Measuring and reporting for continual service improvement
 The economics of reporting: from dashboard to scorecard
 Lessons learned in increasing value by a service strategy

TARGET AUDIENCE

 Executives and managers wanting to define or optimize their service
 Team members and operational staff involved in the development of services.
 Service managers and service owner wanting to improve the performance of their services.

PREREQUISITES

none

PEDAGOGICAL METHOD

 Theory and concepts illustrated by a trainer with sound expertise and experience in financial modelling.
 Group discussions with the purpose to match the relevant financial modelling issues to real life experience.

STUDENT PACK

 Course Materials
 Attendance Certificate

Design and implementation Flockdesign Ronse