Increasing Value by a Service Strategy NEW
Emphasizing on Difference which Creates Value
Little things makes the difference in clients’ perception of value. The structure of Western economies makes it hard to provide the best price, but you can still provide the best value. It is a matter of being able to identify what elements are critical to your clients and to adapt your processes consequently. In quite some cases, this goes even along with cost effectiveness.
This course aims at providing the participants with sound understanding and approach to identify most business value contributing attributes of their product or service. Furthermore, organizational and process analysis methods are provided to enable implementation of winning changes to fulfil business value expectations.
To develop a customer focused approach
To identify the value and non-value adding components of a service
To identify, define and make measurable a set of service attributes
To select relevant service value indicators
To enable implementation of process changes
Establish an economical structure of reports
The intangible nature of a service
Understanding your value: how customers use your product / service
Identifying the set of unique service attributes
Identifying and implementing organizational change
Measuring and reporting for continual service improvement
The economics of reporting: from dashboard to scorecard
Lessons learned in increasing value by a service strategy
Executives and managers wanting to define or optimize their service
Team members and operational staff involved in the development of services.
Service managers and service owner wanting to improve the performance of their services.
Theory and concepts illustrated by a trainer with sound expertise and experience in financial modelling.
Group discussions with the purpose to match the relevant financial modelling issues to real life experience.