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ITIL® Master

Coaching and Counselling for Master Delegates


The ITIL® Master Qualification is the highest level in the official ITIL® Qualification Scheme.

To obtain the certificate the candidates must be able to explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL® and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

OBJECTIVES

 To make explicit the assessment process
 To provide guidance on preparation work
(drafting proposal and consolidating work package)
 To prepare for the interview
 To optimize chances to pass the ITIL® Master Certificate

CONTENT

1. ITIL® Master Qualification Overview
2. ITIL® Master Assessment Process
3. Advice and Guidance for Candidates
4. Work Package Pre-Assessment

TARGET AUDIENCE

• Service Management practitioners and consultants who are experienced at a higher level in the implementation, management coordination and improvement of IT service management.
• All individuals wanting to validate their capability to apply the principles, methods and techniques from ITIL® in the workplace.

PREREQUISITES

ITIL Expert Certificate in IT Service Management.
At least 5 years IT service management experience in leadership, managerial, or higher / senior management advisory roles.

PEDAGOGICAL METHOD

 1-day course to coach and counsel candidates on preparing work package.
 Individual contact with candidates to pre-assess work package:
o ½ day: off-site pre- assessment by the coach.
o ½ day: individual interview and feedback.

CERTIFICATION

ITIL® Master Certificate (when passing the official audit)

STUDENT PACK

 Course Materials
 Attendance Certificate

o ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
o The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
o The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Design and implementation Flockdesign Ronse