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ITIL® Service Lifecycle Stream - Service Strategy


The Service Lifecycle series is focused on the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

The current module covers the Service Strategy phase of the lifecycle.

OBJECTIVES

 To provide sound understanding of ITIL® Service Strategy concepts and practices.
 To provide insight in the main ITIL® Service Strategy roles, responsibilities and organization.
 To highlight the main ITIL® Service Strategy implementation issues.
 To prepare for the ITIL® Service Strategy Certificate.

CONTENT

1. Introduction to Service Strategy
2. Service Strategy Principles
3. Service Strategy Processes
a. Strategy Management
b. Financial Management
c. Service Portfolio Management
d. Demand Management
e. Business Relationship Management
4. Governance
5. Organizing for Service Strategy
6. Technology Considerations
7. Implementation and Improvement

TARGET AUDIENCE

• Individuals who require a deeper understanding of the ITIL® Service Strategy phase and how it may be implemented to enhance the quality of IT service management within an organization.
• IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of Service Strategy.
• Individuals seeking a better grasp of the business fundamentals that drive the need for IT services and justify investments.
• Individuals who wish to specialize in Service Strategy Capability Area.
• Individuals seeking progress towards the ITIL® Expert in IT Service Management.

PREREQUISITES

• ITIL Foundation Certificate in IT Service Management.

PEDAGOGICAL METHOD

 Theory and concepts illustrated by a trainer with sound expertise and experience in Service Strategy.
 Group discussions with the purpose to match the relevant Service Strategy issues to real life experience.

CERTIFICATION

ITIL® Service Strategy Certificate

STUDENT PACK

 Accredited training course material.
 Attendance Certificate.

o ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
o The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
o The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Design and implementation Flockdesign Ronse