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ISO/IEC 9000 Series

Standard for Quality Management

ISO International Standards are documents that provide specifications and guidelines that can be used consistently to ensure that products, processes and services are fit for their purpose. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade.

The ISO Standards series of course have been developed to provide professionals with guidance on mandatory requirements to put in place in their organization as well as practical recommendations regarding the formal or informal certification process related to it.

The specific ISO/IEC 9000 course focuses on quality management and provides guidance and tools to ensure that products and services consistently meet customer’s requirements, and that quality is consistently improved.

The benefits of using the ISO/IEC 9000 series include:
Improved quality of products / services;
Reduced cost of production;
Improved delivery time;
Competitive advantage.


 To get insight in the Standards concepts
 To make clear the relevance of a quality management system
 To provide sound understanding of the mandatory requirements
 To provide guidance on how to use the standard
 To make practical the certification process


1. Quality Management Principles
2. Quality Management System
3. Quality Management Requirements
a. Management Responsibility
b. Resource Management
c. Product Realization
d. Measurement, Analysis and Improvement
4. Certification Process


• All individuals wanting to have a practical knowledge of quality management standards.
• All individuals involved in quality management activities.
• All individuals wanting to prepare or participating in a quality management certification process.




 Theory and concepts illustrated by a trainer with sound expertise and experience in quality management.
 Group discussions with the purpose to match the relevant quality management issues to real life experience.




 Course Materials
 Attendance Certificate

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