D&H Academy | go to homepage

Brussels | Luxembourg | Paris

turning knowledge into competencies

Organizational Maturity as Guide for Improvement   NEW

Defining an Efficient and Achievable Roadmap for your Improvement Initiatives

If an organization does not strive for consistency, it may be destined for mediocrity. Organizational maturity models can be used to benchmark organizational performance, identify improvement opportunities and/or set up continual improvement programs.

Through a proven method based on a normative approach, the participants will be able to assess processes’ capabilities and consequently determine the actual organizational maturity.


 To recognize the symptoms of a lack of maturity
 To provide a sound understanding of the Mature-IT® framework and normative approach
 To explain the assessment approach
 To develop assessment reports with clear recommendations
 To illustrate the content with a practical implementation


1. Process Capability vs. Organizational Maturity
2. Mature IT® as a Normative Assessment Approach
3. Practical Implementation
a. Defining the scope
b. Preparing and performing the interviews
c. Analyzing the data
d. Assigning the scores
e. Communicating the results
f. Translating the results into control objectives


• Process owners and process managers in charge of assessing and improving the performance of current processes.
• Managers involved in process quality or process maturity improvement initiatives.
• Quality managers seeking to expand their toolbox for process assessment




 Theory and concepts illustrated by a trainer with sound expertise and experience in organizational maturity.
 Group discussions with the purpose to match the relevant organizational maturity issues to real life experience.
 Case study and practical assignments to enhance the reinforcement of the learning objectives.




 Course Materials
 Attendance Certificate

Design and implementation Flockdesign Ronse