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Demand Management Organization (D.M.O.)   NEW

Steering & Control in an Outsourced Environment – Practitioner Level

Demand Management Organization (D.M.O.) is a set of best practices which enable organizations to steer, manage and control the performance of their suppliers.

The Practitioner course details the concepts taught during the Foundation course (SP020 - Managing a Network of Suppliers) and provides the participants with the opportunity to enhance their capabilities to implement practically these concepts within their own organization.


 To provide practical hands on in the tools and techniques used in the D.M.O. framework.
 To design and define the roles and responsibilities associated to the D.M.O.
 To assess performance and maturity of the D.M.O. activities.
 To identify and manage challenges, critical success factors and risks associated to the implementation of the D.M.O. concepts


1. Summary of the primary D.M.O. concepts
2. Practical exercises
a. D.M.O. framework
i. Strategic Control
(sourcing strategy, selection criteria, service blueprint, lots & clusters, financial policy)
ii. Steering
(requirements management, SLR definition, scope management, demand management, stakeholder analysis, process mapping, RACI matrix)
iii. Delivery
(satisfaction survey, service review meeting, service improvement plan, event classification, escalation procedures, audits and controls)
iv. Closure
(service and sourcing transition plans, end service and sourcing reports, supplier feedback)
b. Organizational design
c. Maturity assessment
d. Practical implementation


• CIO’s, CFO’s, Procurement Managers, Service Managers, Account Managers and other staff responsible for managing relationships between suppliers and customers.
• Project and programme managers involved in sourcing projects seeking guidance for managing sourcing contracts


• Relevant experience with the subject
• It is preferable that participants have followed the Foundation course “Managing a Network of Suppliers” (SP-020)


 Theory and concepts illustrated by a trainer with sound expertise and experience in sourcing and procurement management.
 Group discussions with the purpose to match the relevant supplier management issues to real life experience.
 Practical exercises to enhance the reinforcement of the learning objectives


Not Applicable


 Course Materials
 Attendance Certificate

Design and implementation Flockdesign Ronse