Managing Conflicts NEW
Avoiding Deadlocks and Turning Conflicts into Cooperation
Business pressure, organizational complexity and numerous stakeholders’ interests make conflict unavoidable and part of the daily business activities. Should the sources of conflicts not being clearly understood and the conflicts themselves not being appropriately handled, frustration and resentment will emerge having a major adverse impact on individual and organizational efficiency.
This course introduces the primary concepts of conflict management and provides the participants with tools and techniques enabling them to avoid deadlocks and turn conflicts into positive outcomes.
To detect and analyze potential sources of conflict
To understand the different conflict management styles
To understand the conflict management process approach
To be able to define conflict resolution scenario
To provide tools and techniques to handle conflict
1. Introduction to conflict management
2. Types of conflict
3. Styles of conflict management
4. Process approach to handle conflict
5. Tools and techniques
All professionals wanting to develop their competencies to handle and resolve conflicting situations:
• All directors and managers having people management responsibilities.
• All people involved in transversal activities.
• All people involved in programme and project management activities.
• All people involved in service / product delivery.
• All people involved in customer / supplier relationships.
Theory and concepts illustrated by a trainer with sound expertise and experience in people and conflict management.
Group discussions with the purpose to match the relevant people and conflict management issues to real life experience.
Practical exercises to reinforce the learning objectives.