D&H Academy | go to homepage

Brussels | Luxembourg | Paris

turning knowledge into competencies

Business simulation: Developing services

Get ready to develop new services for your organizations


Effective and innovative Business Management is about making the right choices, which are correctly defined and understood, project organizations to develop services and an operational organization capable of delivery. This triangle is often victim of poorly applied project management method, lack of comprehension of the needs of different roles and lack of alignment. Nonetheless, these issues are easily related to project and development management concepts, it remains very difficult to close the gap between theoretical understanding and practical appliance.

The developing services simulation demonstrates the relationships between the actors in the described triangle and the relevant processes as described in project and development management.

OBJECTIVES

 To provide professional insight into managing, organizing and optimizing lifecycle of services and developments;
 To demonstrate the relationship between the different actors in a service organization and its business;
 To understand the causes of problems and pitfalls of Service Management;
 To provide insight in the drivers for sound service delivery;
 To enhance practical understanding of the quest for optimized requirements-to-market management.

CONTENT

The simulation is based on the metaphor of an Amusement Park.

Business needs to develop and clarify a strategy for developing a profitable set of attractions based on expected revenue and implementation timing and feasibility. A development organization needs to develop the attractions upon requirements and time, keeping into account external security constraints. Finally, attractions need to be installed correctly in a production environment where these finally deliver their business revenue.

In the beginning, timing and requirements problems will arise in combination with implementation issues. Later on, the simulation will turn more complex, combining basic project management issues with external constraints, architecture and program management topics.

The Simulation is composed of 5 cycles of playing, reflecting, providing expert input and planning for the next playing round; thus allowing all participants to benefit from the simulation in relation to their own learning style.

TARGET AUDIENCE

• CIO’s, Service Managers, Program and Project Managers and all other staff contributing to the management of services.
• The Simulation is also recommended for developing service culture and team spirit.

PREREQUISITES

None

PEDAGOGICAL METHOD

 The pedagogical method of simulations combines the different learning styles: learning by doing, by reflecting, by teaching and by thinking.
 Individual learning, group discussions and acting are combined into one session

CERTIFICATION

Not Applicable

STUDENT PACK

 Course Materials
 Attendance Certificate

Design and implementation Flockdesign Ronse