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turning knowledge into competencies

Workshop: Identifying problems and finding solutions   NEW

Are you solving the right problems?

“If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it,” Albert Einstein said.
Getting to the bottom of a problem, often referred to as the root cause, can be very distant and difficult to identify. Lateral thinking will be required to envisage all possible causes and the use of specific tools and techniques is necessary.
Identifying the root cause of a problem from symptoms identified by analysing qualitative and quantitative information is essential to ensure that the real cause of the problem is understood. It is important that the team can determine if a symptom is actually a cause or an effect of a problem as making alterations to the 'effects / symptoms' will have little if any long-term benefit.

The objective of this workshop is to provide real scenarios requiring a practical involvement from the participants and requiring the use of different techniques, approaches and tools.


 Uses the problem identification and resolution techniques
 Enable people to understand problems environments
 Analyse the problem and the key stakeholders expectations
 Turn into practice theoretical concepts and techniques
 Share experience and practices regarding problems identification and resolution


1. Theory
a. Introduction
b. Basic concepts and techniques
c. Identification techniques
d. Analysis approaches
e. Resolution methods and techniques
f. Tips
2. Practice
a. Start the workshop
b. Analyse and discuss the results
c. Conclusions


• Managers, project managers, team managers, employees




 Theory and concepts illustrated by a trainer with sound expertise and experience in problem management.
 Group discussions with the purpose to match the relevant problem identification and resolution issues to real life experience.


Not Applicable


 Course Materials
 Attendance Certificate

Design and implementation Flockdesign Ronse